Three sister venues — restaurant, cocktail lounge, private events space — with a mostly-international clientele that called at every hour from every time zone. Hiring multilingual front-of-house to cover that window by humans alone was financially impossible. Voice AI was the only honest answer.
The economics were brutal. A multilingual reception team that could cover Italian, English, French, and German across all hours required a payroll the group couldn't sustain. The alternative — accept the missed calls and lost reservations — was bleeding bookings every week.
The non-negotiable was tone. These venues have a specific feel: warm, slightly playful, uncompromising on detail. An off-the-shelf voice bot would have burned the brand. Whatever replaced reception had to sound like the venue.
Built on BellaCiao AI. Trained on each venue's menu, policies, ambience, and tone — Italian-grounded, multilingual fluency, brand voice tuned per venue.
Wired directly into the venue's reservation system. The agent doesn't 'take a message' — it books, modifies, and confirms in real time.
Allergies, special-occasion requests, large groups, anything outside the protocol get instantly escalated to the manager-on-duty with full call context.
Weekly review of transcripts, satisfaction sampling, and tone calibration. The agent improves monthly — failure modes become training, not breakage.
Dodici mesi dopo il go-live della reception AI multilingua sulle tre strutture.